Terms of Use

Last updated November 14, 2026

Please read these terms before using Ridge Link Reporting.

Agreement

These terms cover use of Ridge Link Reporting, made by Ridge Link LLC ("we", "us"), by fire departments and their members ("you"). By signing in or using the site you agree to them. If a department has a signed service agreement with us, that agreement controls where it differs from these terms.

Not an emergency service

Ridge Link Reporting is for records and reports after the fact. It is not a dispatch, alerting or emergency communication system and must never be relied on to request or send help.

Accounts

• Accounts are for members of a department, approved by that department's admins.
• Keep your password private and don't share your account. Departments are responsible for what happens under their members' accounts and for removing members who leave.
• Tell your department admin or us right away if you think someone else has used your account.

Your reports and records

• The department owns its records. We store and process them only to provide the service, as described in our Privacy Policy.
• The department is responsible for the accuracy and completeness of everything entered, including incident reports, NERIS submissions, billing information and training and testing records.
• The site checks for required NERIS fields and offers helpers, but meeting reporting rules, deadlines and record-keeping laws remains the department's responsibility.
• When a department stops using the service, it gets a full copy of its records.

AI narrative drafts and scanning

The AI narrative helper writes a draft from what's entered in the report, and the scan feature reads information from photos. Both can make mistakes. A member must read, correct and approve every narrative and every scanned field before a report is submitted. The member who submits a report is responsible for what it says.

Acceptable use

Don't use the service to break the law, enter information you have no right to enter, try to reach another department's records, test or get around its security, overload it, or copy or resell it. We may suspend an account that does.

Availability and changes

We work to keep the site running and back it up every night, but it may sometimes be unavailable, for example during updates or outages at our hosting providers. We improve the service over time and may change or retire features; we'll give departments notice of changes that affect how they work.

Fees

Pricing, setup and payment terms are set out in each department's agreement with us.

Ending service

A department may stop using the service as set out in its agreement. We may suspend or end access for serious or repeated breaches of these terms. Either way, the department can get a full copy of its records.

Disclaimer

Apart from what's in a department's signed agreement, the service is provided "as is" and "as available," without warranties of any kind, to the extent the law allows.

Limit of liability

To the extent the law allows, Ridge Link LLC is not liable for indirect, incidental, special or consequential damages, or for lost revenue or data, arising from use of the service. Our total liability for any claim is limited to the amount the department paid us for the service in the 12 months before the claim.

Governing law

These terms are governed by the laws of the State of West Virginia.

Changes to these terms

If we change these terms we'll update the date at the top and tell departments of any important change. Continuing to use the service means you accept the updated terms.

Contact us

Questions about these terms? Send us a message through the contact form, or ask your department's admin to reach us.